Last updated: January 16, 2025

§What You Need to Know About Our Terms

StatsAware Terms of Service - Simple Overview:

Your Rights

• •Cancel Anytime: No long-term contracts, cancel your subscription whenever you want
• •Own Your Data: Your team activity data belongs to you, not us
• •Fair Usage: Use StatsAware as intended for team coordination and productivity insights
• •7-Day Trial: Test all features before committing to a paid plan

Our Service

• •Team Activity Tracking: Real-time presence and activity monitoring across integrations
• •Multi-Tenant Platform: Secure, isolated accounts for each organization
• •Integration Support: Connect Slack, GitLab, Google Drive, and other productivity tools
• •Uptime Goal: We strive for 99.9% availability but don't guarantee perfect uptime

Simple Rules

• •✅ Use for legitimate business team coordination
• •✅ Respect team member privacy and local laws
• •✅ Keep your account secure and don't share login credentials
• •❌ Don't abuse our service or attempt to hack our systems
• •❌ Don't use for illegal activities or harassment
• •❌ Don't resell or redistribute our service

Terms of Service (Legal Details)

§1. Acceptance of Terms

By using StatsAware ("Service"), you agree to these Terms of Service ("Terms"). If you're using StatsAware on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Contact Information:

• •Service Provider: StatsAware
• •Email: [email protected]
• •Website: https://statsaware.com

§2. Service Description

2.1 What StatsAware Does

StatsAware is a multi-tenant Software-as-a-Service (SaaS) platform that provides:

• •Real-time presence tracking for remote team members
• •Activity monitoring across integrated productivity tools
• •Team coordination insights through dashboards and analytics
• •Integration management for third-party services (Slack, GitLab, Google Workspace, etc.)

2.2 Service Availability

• •We strive for 99.9% uptime but don't guarantee uninterrupted service
• •Scheduled maintenance will be announced in advance when possible
• •Service may be temporarily unavailable due to maintenance, updates, or technical issues

§3. Account Registration and Access

3.1 Account Creation

• •You may use StatsAware with or without creating an account
• •Email-based authentication is available for registered users
• •One organization per account (multi-tenant isolation)
• •You're responsible for maintaining account security

3.2 Account Responsibilities

• •Provide accurate information if registering an account
• •Keep login credentials secure and confidential
• •Notify us immediately of any unauthorized access
• •You're responsible for all activities under your account

3.3 Account Termination

• •Either party may terminate the account at any time
• •Upon termination, all data will be permanently deleted within 7 days
• •You can export your data before account deletion

§4. Subscription Plans and Billing

4.1 Available Plans

• •Free Plan: $0/month, 5 people limit, presence tracking only, 1 integration
• •Startup Plan: $29/month, 12 people limit, activity tracking, 2 integrations
• •Scaleup Plan: $99/month, 50 people limit, unlimited integrations, teams feature
• •Business Plan: $199/month, 100 people limit, custom integrations, dedicated support

4.2 Billing Terms

• •Monthly billing charged at the beginning of each billing cycle
• •Annual billing available with discount (10 months paid for 12 months service)
• •7-day free trial for all paid plans
• •Automatic renewal unless cancelled before next billing cycle
• •Pro-rated charges for mid-cycle plan upgrades

4.3 Cancellation and Refunds

• •Cancel anytime through account settings
• •Cancellation effective at end of current billing period
• •No refunds for partial months (except during trial period)
• •Free plan users can delete their account immediately

4.4 Payment Processing

• •Payments processed through Stripe, Inc.
• •You agree to Stripe's terms of service for payment processing
• •Failed payments may result in service suspension after notice
• •Updated payment information required for continued service

§5. Data and Privacy

5.1 Your Data Ownership

• •You own your data: Team activity data, people information, and configurations belong to you
• •We process data: Only to provide the service as described in our Privacy Policy
• •Data portability: Export your data in standard formats anytime
• •Data deletion: Complete removal within 7 days of account termination

5.2 Data Processing

• •Activity data collected from integrated services (Slack, GitLab, etc.)
• •Presence information and work pattern analytics
• •No content monitoring - we don't access message contents, code, or files
• •Refer to our Privacy Policy for detailed data handling practices

5.3 Data Security

• •Industry-standard encryption in transit and at rest
• •Regular security audits and vulnerability assessments
• •Minimal data retention policies
• •Secure API access with authentication tokens

§6. Acceptable Use

6.1 Permitted Uses

• •Team coordination and productivity insights for legitimate business purposes
• •Activity tracking with appropriate team member consent and legal compliance
• •Integration with third-party productivity tools you're authorized to access
• •Reasonable use consistent with service capabilities

6.2 Prohibited Uses

• •Illegal activities or violation of applicable laws and regulations
• •Harassment or privacy violations of team members or others
• •System abuse including attempts to hack, overload, or disrupt the service
• •Unauthorized access to other accounts or data
• •Resale or redistribution of the service without authorization
• •Spam or unsolicited communications through service integrations
• •Malware distribution or other security threats

6.3 Compliance Responsibilities

• •Ensure appropriate consent for team member activity tracking
• •Comply with applicable employment and privacy laws in your jurisdiction
• •Respect third-party service terms (Slack, GitLab, etc.) when using integrations
• •Maintain ethical use of productivity and activity monitoring tools

§7. Third-Party Integrations

7.1 Integration Services

StatsAware integrates with third-party services including:

• •Communication platforms (Slack, Discord, Mattermost)
• •Development tools (GitLab, GitHub, Jira)
• •File storage (Google Drive, Dropbox, Box)
• •Project management (Asana, Monday.com, Linear)

7.2 Integration Responsibilities

• •Your responsibility: Authorize integrations you control and have permission to access
• •Third-party terms: You agree to comply with each integrated service's terms of use
• •Data access: We only access data necessary for activity and presence tracking
• •Integration limits: Subject to plan-specific integration quotas

7.3 Integration Availability

• •Third-party integrations may change or become unavailable
• •We're not responsible for third-party service outages or changes
• •Integration issues may affect StatsAware functionality temporarily

§8. Intellectual Property

8.1 StatsAware Intellectual Property

• •StatsAware platform, code, design, and documentation are our intellectual property
• •You receive a limited, non-exclusive license to use the service
• •No right to copy, modify, or distribute our intellectual property
• •Trademark and brand usage requires our prior written permission

8.2 Your Intellectual Property

• •You retain all rights to your data and content
• •You grant us limited rights to process your data to provide the service
• •No claim to ownership of your business processes or methodologies
• •Integration data remains subject to third-party service terms

8.3 Feedback and Suggestions

• •Feedback about StatsAware becomes our property
• •We may use suggestions to improve the service without compensation
• •No obligation to implement suggested features or changes

§9. Service Limitations and Warranties

9.1 Service Limitations

• •Plan-based limits: People tracking, integrations, and features vary by plan
• •Rate limits: API calls and data processing subject to reasonable use limits
• •Geographic availability: Service may not be available in all countries
• •Integration dependencies: Functionality depends on third-party service availability

9.2 Disclaimer of Warranties

• •Service provided "AS IS" without warranties of any kind
• •No guarantee of uninterrupted, error-free, or secure operation
• •No warranty that service will meet your specific requirements
• •Your use of the service is at your own risk

9.3 Limitation of Liability

• •Maximum liability: Limited to amounts paid for the service in the 12 months preceding the claim
• •Excluded damages: No liability for indirect, consequential, or punitive damages
• •Data loss: While we implement backups, you're responsible for maintaining your own data copies
• •Business interruption: Not liable for lost profits or business interruption

§10. Termination

10.1 Termination by You

• •Cancel subscription anytime through account settings
• •Free plan accounts can be deleted immediately
• •Paid accounts remain active through the end of the billing period
• •Data export available before account deletion

10.2 Termination by Us

• •We may terminate accounts for violation of these Terms
• •30-day notice for termination without cause (except for Free plan)
• •Immediate termination for serious violations (illegal activity, system abuse)
• •Refund of unused paid subscription fees upon termination by us

10.3 Effect of Termination

• •All data permanently deleted within 7 days
• •Access to service immediately disabled
• •Integration connections automatically disconnected
• •Outstanding fees remain due and payable

§11. Changes to Terms

11.1 Term Updates

• •We may modify these Terms at any time
• •Material changes will be announced with 30-day advance notice
• •Continued use after changes constitutes acceptance
• •Right to terminate account if you disagree with changes

11.2 Notification Methods

• •Email notification to registered users
• •Prominent notice on website and in service
• •Version history available upon request

§12. Legal and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [JURISDICTION TO BE SPECIFIED], without regard to conflict of law principles.

12.2 Dispute Resolution

• •Informal resolution: Contact [email protected] to resolve disputes
• •Binding arbitration: Unresolved disputes subject to individual arbitration
• •Class action waiver: No class action or representative proceedings
• •Jurisdiction: Courts of [JURISDICTION TO BE SPECIFIED] for any legal proceedings

12.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.

§13. Contact Information

13.1 Legal Questions

• •Email: [email protected]
• •Response Time: Within 48 hours for legal inquiries
• •Business Hours: Monday-Friday, 9 AM - 5 PM [TIMEZONE TO BE SPECIFIED]

13.2 Technical Support

• •Email: [email protected]
• •Support Levels: Vary by subscription plan
• •Documentation: Available at https://statsaware.com/docs

These Terms of Service govern your use of StatsAware and establish a clear framework for our mutual rights and responsibilities. We've designed these terms to be fair and protective of both parties while enabling effective remote team coordination through our platform.